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Privacy Policy

At Exness, safeguarding your privacy along with your personal and financial information stands as a paramount concern for us. Our commitment is to ensure the security of your data, emphasizing our understanding and dedication to financial safety and confidentiality.

Important Information

Our Privacy Policy is designed to cover how we handle your information when you navigate our website(s), use the Exness Trade: Online Trading platform, or interact with our app. It encompasses the details we collect as you open and manage your account, as well as the services Exness offers. This policy ensures clarity and transparency in the way we protect and use your data in connection with our financial services.

About Us

Under this Privacy Policy, the term ‘Exness’ refers to several key entities:

Exness (SC) Ltd, a licensed Securities Dealer based in Seychelles, is registered under the number 8423606-1 and operates under the approval of the Financial Services Authority (FSA) with a licence marked SD025. Its main office is situated at 9A CT House, 2nd floor, Providence, Mahe, Seychelles.

Exness B.V., a recognized Securities Intermediary in Curaçao, carries the registration number 148698(0) and is regulated by the Central Bank of Curaçao and Sint Maarten (CBCS), holding licence number 0003LSI. You can find its headquarters at Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao.

Exness (VG) Ltd has been granted authorization by the Financial Services Commission (FSC) in the British Virgin Islands (BVI), with a registration number of 2032226 and an investment business licence number SIBA/L/20/1133. Its registered office address is Trinity Chambers, P.O. Box 4301, Road Town, Tortola, BVI.

These entities, along with their affiliated organizations and service providers such as the developer of the Exness Trade: Online Trading app, are collectively referred to as “Exness Entities”.

The specific Exness Entity that is responsible for your personal data will depend on the services you use or your electronic communications. In certain situations, your personal data may be managed or shared by more than one Exness Entity as required.

For any questions or concerns regarding your personal data’s usage, please reach out to us at [email protected].

What Kind of Personal Information Do We Gather and Handle?

We gather, utilize, store, and share a wide range of your personal information, including but not limited to:

  • Basic personal details like your name, username, title, date and place of birth, gender, residence, and citizenship.
  • Contact and billing information, including email and physical addresses, phone numbers.
  • Documents proving your identity and residence, such as passports, ID cards, driver’s licenses, utility bills, payslips, tax returns, and credit reports.
  • Financial details covering your assets, income, financial status, source of wealth, employment, profession, banking, and credit card information.
  • Professional background including your education, job details, nationality, and contractual data related to our services or products.
  • Trading specifics, like your reasons for opening an account, trading experience, and risk tolerance.
  • Payment history, including details on transactions, methods of deposit, and purchased services.
  • National identifiers like tax ID numbers and tax residency.
  • Profile data, which covers your username, password, purchase history, trading preferences, and feedback.
  • Online presence and public record information.
  • Consent records, marketing preferences, and communication data.
  • Technical details such as IP addresses, browser information, device data, and usage statistics.

This information is collected through various means, such as service use, account opening applications, demo sign-ups, and customer service interactions. Third-party sources, including marketing lists, social media platforms, and financial institutions, also supply us with data.

In addition to the information you provide, we generate data in the course of servicing your account, including transaction details. We may request additional personal data for market research or promotional offers. If you opt not to share required information, it may impact our ability to provide certain products or services.

Our website employs cookies to ensure functionality, security, and to support trading activities. These cookies, along with those set by external agencies aiding in website management and data analysis, help in enhancing user experience.

We link to third-party websites offering complementary products and services, which may collect information per their privacy policies. Our Privacy Policy does not extend to these sites, and we advise reviewing their privacy statements.

Communications with you, whether electronic, over the phone, or in person, regarding our services and our business relationship, may be recorded. These recordings, made without additional notice, are considered proof of our communications, aligning with regulatory requirements.

How We Gather Your Information and Why

When you sign up for a Personal Area, you’re giving us the green light to process your personal data. This means you’re okay with us collecting, organizing, compiling, storing, updating, modifying, using, making anonymous, blocking, deleting, and even sharing your information with third parties, all in line with our Privacy Policy.

We only ask for the information we really need to set up your Personal Area, to deliver our services effectively, and to have on hand in case any issues come up between you and Exness. This information is crucial for identifying you as a client, allowing you to carry out various activities within your Personal Area and manage your trading accounts.

In our quest to better understand what you need and prefer, we might also gather information through interactions on Live Chat, quick surveys on our site, or phone conversations. Remember, sharing this information with us is totally up to you.

The data you provide during these interactions is used by us to ensure we can offer you a secure and top-notch service.

We use the personal information you share to confirm your contact details and who you are. It helps us in setting up Personal Areas, opening and setting up trading accounts, and generating activation codes and passwords. By sharing your contact information, you enable us to enhance our services and quickly let you know about new services, features, or special offers we might have.

We’re also committed to responsibly reviewing, storing, and, if necessary, deleting your personal information in compliance with applicable laws. This includes all physical records of transactions and any correspondence from you.

Whom We Share Your Information With and Why

We might share your personal details with other companies within the Exness group, as well as with service providers who contribute to bringing you our products and services, such as payment processors. Additionally, other third-party partners that assist in our operations, like compliance support services, web hosting, and analytics firms, as well as our banking institutions, may also receive access to your information.

From time to time, both we and these third parties may need to share your data with external auditors for account audits, where such information recipients are obligated to keep your data confidential. Likewise, professional consultants, including legal and financial advisors, may access your data under strict confidentiality agreements.

To meet our legal requirements, we may pass your personal information to third-party authentication services like Sumsub for identity verification and document checks. Whenever we transfer your data to third parties, we ensure your information’s privacy and security are upheld.

We may be legally obligated to disclose your information to third parties, such as in response to lawful requests from law enforcement or government agencies, or as stipulated by our agreement with you.

Your data may also be shared with tax authorities or organizations involved in the prevention of money laundering and terrorism financing, or when it’s necessary to safeguard our rights or property.

In our commitment to providing you with premier services, we might exchange your personal details with our partners. Upon your request, we’re happy to share more about the services our partners render on our behalf.

We diligently oversee how our agents or third-party partners use your data, ensuring adherence to our privacy and data protection standards. This vigilance guarantees your information is not misused. The company maintains access to all data utilized by these agents or third parties at all times.

Security and Protection

Exness adheres to the Payment Card Industry Data Security Standard (PCI DSS) to safeguard your privacy and ensure your information is secure. We regularly carry out vulnerability assessments and penetration testing to align with PCI DSS guidelines that fit our business structure.

We’ve established robust and effective security protocols to protect your personal information from being accidentally or unlawfully lost, used, disclosed, altered, or accessed without authorization. Moreover, access to your personal data is strictly limited to individuals who need it to perform their job functions, and they are mandated to handle your information based on our directions, under a duty of confidentiality.

In the event of a potential data security incident, we have processes in place to promptly address the situation. Should a breach occur, we are committed to informing you and any relevant authorities, as dictated by law.

How We Use Cookies

Our website utilizes cookies to enhance its functionality, bolster security measures, prevent fraud, and facilitate your trading endeavors. Cookies are tiny text files that our web server transfers to your computer. To better manage our site and gather analytical insights, we might engage external partners. These partners are authorized to deploy and operate their cookies to serve our needs.

How We Keep Your Information and For How Long

Exness maintains your personal information for the duration of our business relationship, securely storing it in both digital and physical formats to safeguard it against misuse, theft, unauthorized changes, or exposure. If you request that we stop using or processing your personal data, we reserve the right to discontinue any ongoing services to you, either immediately or within a timeframe deemed appropriate by us.

Once we determine that your personal data is no longer necessary for its initial purpose, we’ll either anonymize your information or securely dispose of the records. Nevertheless, adherence to certain Anti-Money Laundering (AML) regulations may compel us to keep records for an extended period. This includes all documentation necessary for meeting our customer due diligence responsibilities, as well as evidence and details of all transactions and interactions with you.

Personal data stored in communications, whether through email, phone, electronic, in-person, or otherwise, will be retained according to the stipulations set by our regulatory bodies.

In instances where you’ve decided against receiving marketing materials, we’ll add your information to our opt-out list to ensure you don’t receive unwanted communications.

There may be occasions where we’re required to retain your data beyond the standard retention period due to legal, regulatory, or technical necessities that prevent its deletion.

Starting and Updating Our Privacy Policy

When you sign up for a Personal Area, you’re giving the nod to all terms outlined in our Privacy Policy. The moment we shoot you a confirmation email about your registration, that’s when our communication kicks off. Expect emails from us about updates or new features, and feel free to send over any queries or ideas you have just know these aren’t under wraps.

By agreeing to this Privacy Policy, you’re okay with us using any information you send our way through emails, including innovative concepts, strategies, marketing plans, or expertise, without any extra strings attached.

We handle your emails in line with applicable laws, which means we can keep, sift through, or dispose of any messages you send us.

To ensure we’re always offering top-notch service, we might take a look at your messages with us for quality checks.

And heads up, we occasionally refresh this Privacy Policy, posting the latest version on our site right away. To stay in the loop on how we handle your personal info, we suggest giving this policy a read now and then.

Knowing Your Rights Regarding Your Personal Information

Based on specific conditions and relevant data protection laws, you might have rights regarding your personal data. This includes being informed and requesting access, correction, restriction, or deletion of your data. You may also object to certain processing, like for marketing, and withdraw consent where applicable. Your data is collected to comply with regulations, and not providing it could lead to rejection or closure of your account(s).

Contact Us

Ensuring your personal data’s accuracy is crucial. Keep us updated if any changes occur during your interaction. For inquiries or suggestions about this Privacy Policy, reach out to us at [email protected].

Last updated: March 28, 2024

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